Responding to customers and prospects even when you don’t have an answer for them builds trust.  One of the biggest complaints from consumers today is the poor communication from dealership sales and service personnel.  Most dealerships depend on the use … Read More

With the current inventory shortage, we have been surprised to see such a large percentage of pre-owned inventory over 45 days old. In last month’s tip, we recommended that your turn rate should be 15 days.   With used car … Read More

According to J.D. Power retail, sales of new vehicles for May is expected to only reach 1,013,700 units, a 20.9% decrease compared with May 2021.  The new-vehicle inventory situation has not materially changed, but dealers can find opportunities in their … Read More